Refund policy
Return Rules Summary
Not happy with your honey? Tell us and we will refund you.
- ✅ No time limit. You can ask for a refund at any time after your order is delivered.
- 🍯 No need to send it back. Honey is a food, so we cannot take back an opened jar. You keep the product.
- 🚚 Nothing to pay. There is no return shipping charge and no restocking fee.
- 📮 Prefer to send it back? You can return the product to us by post if you wish. Contact us first and we will share our return address. We will pay the postage back to you, and your refund is the same either way.
- 📦 Damaged, leaking or wrong item? Send us a photo and we will replace it or refund you, whichever you prefer.
How to ask for a refund
Email info@indigenoushoney.com or WhatsApp +91 96647 98492 with your order number and a short reason. For a damaged or wrong item, please add a photo.
When you get your money
Once we approve your request, we refund your original payment method within 1–7 working days. For Cash on Delivery orders, we refund to the UPI ID or bank account you choose. Your bank may take a few more days to show the amount.
Fair use
This promise is for genuine customers. We may decline requests that look like misuse, for example repeated refund requests across many orders.
Not covered
Gift cards, and complimentary items such as free 15 g sample sachets.